| Q1. | What are credit points? |
| A1. | Net2Mobile uses a system of credit points. You purchase credit points and your account is debited at the applicable rate each time you use a Net2Mobile service. This system allows us to provide discounts when you purchase large blocks of credit points. |
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| Q2. | What are bonus credit points? |
| A2. | Net2Mobile has a referral program. If a friend that you refer subscribes to the service and becomes a paying member within 2 weeks of your referral, you with be credited with 100 bonus credit points. (Personal account holders only). |
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| Q3. | How much does it cost to use the Net2Mobile service? |
| A3. | A schedule of costs is shown on the pricing page. The cost per SMS message sent is as low as 16c for a domestic SMS, depending on the size of the package that you pre-purchase. |
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| Q4. | What is the difference between a Private account and a Business account? |
| A4. | A Business account has access to the following additional facilities: |
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| Q5. | What account fees are charged for Private account holders? |
| A5. | There are NO set up fees for private account holders. There are NO account keeping fees for Private accounts; however if a Private account holder's account is in arrears at the end of a calendar month (ie you have opted to pay as you go), then there will be a $5 minimum charge. |
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| Q6. | What account fees are charged for Business accounts? |
| A6. | There are NO set up fees; however there is a $10 monthly account service fee applicable to each business account, with an additional $5 monthly fee for each sub-account |
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| Q7. | What methods of payment do you accept? |
| A7. | Our preferred method of payment is by credit card - we currently accept Amex, VISA, Mastercard and Bankcard. Individual account holders may also pay using a fixed rate 1900 telephone service. Organizations that anticipate a monthly spend in excess of $1000.00 may apply for alternate billing arrangements. |
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| Q8. | Can I get a TAX invoice for my transaction? |
| A8. | Yes. A record of your transactions appears in your event log. Click on the transaction event to view a tax invoice for the transaction. |
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| Q9. | Do my credit points expire? |
| A9. | No. |
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| Q10. | How do I purchase credit points? |
| A10. | Once you have registered, log in and go to the "My Account" section to provide your credit card details. This is a secure page. Once you have provided your credit card details, go to the "Purchase Points" page and follow the instructions from there. Transactions are processed in real time so your credit points are available within 60 seconds. |
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| Q11. | Is my personal information secure? |
| A11. | Yes. We are totally committed to your privacy and the security of your personal information. We use strong encryption for transmission and storage of your personal information where appropriate. We have a privacy policy in place – please refer to our Terms of Service for details. |
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| Q12. | Will I receive promotional material from you? |
| A12. | No, we will not send you promotional material from third parties. We do not insert promotional materials in the SMS messages you send and we will not send promotional material to the recipient of your SMS message. From time to time we may send you information about the status of our service, or of the status of your account. We may occasionally send you information about new services offered by our company. |
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| Q13. | How does the referral program work? |
| A13. | Refer your friends using the facility provide (private account holders only).
Be careful to use your friends correct mobile number as this is how we recognise the referral in order to award your bonus points. When you submit the referral, we send your friend an email on your behalf, inviting them to join the system. You will receive your bonus points after your friend has registered and activated their account by pre-purchasing a block of credit points. |
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| Q14. | How do I cancel my subscription? |
| A14. | When you unsubscribe we will delete your personal information from our system including any remaining account balance. Before we can do this we must be absolutely sure that the request is coming from the rightful account holder. For this reason, requests for account cancellation will only be accepted in writing (by facsimile or by post). Please quote your name, mobile number, address and the last 5 digits of your credit card in your cancellation request so that we can verify the authenticity of the request. |
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| Q1. | What is SMS? |
| A1. | SMS is the acronym for "Short Messages Service". It is a facility that allows digital mobile users to send and receive text messages of up to 160 characters to other digital mobile users. |
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| Q2. | Do I have access to the full 160 characters for my message? |
| A2. | Yes. Most other providers insert their company name or an advertising message in your message, however Net2Mobile provides gives you access to the full 160 characters allowed by the network. |
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| Q3. | Which mobile Australian network operators does Net2Mobile support? |
| A3. | Net2Mobile supports all Australian GSM mobile networks. (Optus, Telstra and Vodafone). In addition we support the Telstra and Hutchison CDMA networks. |
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| Q4. | Can I send SMS messages to mobile phones overseas? |
| A4. | Yes, Net2Mobile supports most major networks mobile networks throughout the world. A full list of supported countries appears in the drop down box on the "Send SMS" page. Please note: We do not guarantee the delivery of SMS messages, especially to overseas networks. We may not support all mobile networks in a supported country. |
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| Q5. | How long does it take for an SMS message to reach the destination mobile? |
| A5. | Messages are generally delivered within 20 seconds, however delays can occur. |
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| Q6. | Can I tell if an SMS I sent was received? |
| A6. | Due to technical limitations in the Australian mobile networks, we are not able to provide this service at this time. |
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| Q7. | What happens to SMS messages when the recipient's mobile phone is turned off, or out of a mobile service area? |
| A7. | The mobile network will continue trying to deliver your message for a period of time (typically 72 hours) before discarding the message. |
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| Q8. | Can you guarantee delivery of SMS messages? |
| A8. | Virtually all messages sent through our network are successfully delivered (where the destination network is supported), however we are not able guarantee delivery. |
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| Q9. | Can the recipient reply to a message that I send through Net2Mobile? |
| A9. | Yes. You can set the Originating Address in the SMS header to that of your phone, so the message will appear to have come directly from your phone. That way, the recipient can reply directly to your mobile handset. (Australian networks only, where supported). |
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| Q10. | How do I change the Originating Address in the SMS header? |
| A10. | You can set the SMS reply header to an alphanumeric string of up to 11 characters or to a 10 digit mobile number using the “My Account” facility. If you want the recipient to be able to reply directly to your phone, you must set the “SMS Header” to your mobile number in the local format ie. 04xxxxxxxx If you use a non-mobile number as your SMS Header you may experience difficulty delivering messages to people who have ported their mobile number from one carrier to another (number portability). |
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| Q11. | Does Net2Mobile support sending SMS to Premium SMS Numbers? |
| A11. | Net2Mobile only supports sending SMS to mobile handsets and does not allow sending SMS to Premium SMS numbers. These numbers start with 188 or 19. |
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| Q1. | How do I send an SMS using the Net2Mobile Web Gateway? |
| A1. | Once you have logged on and activated your account, select the "Send SMS" menu option. For Australian mobile numbers you must enter the destination mobile number in the standard 10-digit format, i.e. without a country prefix. For international numbers, you must enter the number in the international number format, i.e. the country code (preceded by a “+”) and then the mobile number without the leading zero. Alternatively, if you have pre-loaded the recipient’s number into your Phone Book, you can simply select the recipient from the drop down list. Once you have entered the recipient, simply type your message in the space provided and click the "Send SMS" button. |
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| Q2. | How do I use the Phone Book? |
| A2. | To add a contact into your phone book, enter the name and number in the spaces provided, and then press the "Add" button. The number must be in the local number format for Australian numbers and the international format for overseas numbers. |
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| Q3. | How many contacts can I keep in my Phone Book? |
| A3. | You may keep up to 1000 contacts in your Phone Book. |
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| Q4. | How do I use the SMS Broadcast facility? |
| A4. | To use the SMS Broadcast facility, you must have first created a group list using the "Broadcast Groups" facility on the same page. Use the drop down box to select the desired group, type your message in the space provided and press the "Send Broadcast" button. |
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| Q5. | How do I create a Broadcast Group List? |
| A5. | Enter a distinctive name for your Broadcast Group List in the space provided. Enter your list in the space provided in the form: Name Number with once line per entry. This way you can cut & paste a list of contacts straight from a spreadsheet or other list, straight into the space provided. When you have entered your contact list, click the "Create Group" button. The system will parse the data you provided and create the new group, advising you of duplicate or malformed contacts in your list. Note: This facility only accepts Australian mobile numbers in the local number format. |
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| Q6. | How many contacts can I have in a Broadcast Group list? |
| A6. | Business account holders may have a maximum of 1000 contacts in a single broadcast group, while personal account holders may have a maximum of 50. |
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| Q7. | How many Broadcast Group lists may I have? |
| A7. | You may have up to 500 Broadcast Group lists. |
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| Q8. | How do I use the Scheduler? |
| A8. | Use the scheduler to schedule the delivery of a single SMS message or an SMS Broadcast. To add a scheduled event, select the desired day for the event by navigating the calendar face. Once you have selected the desired day, click the “Add Event” button. The drop down box labelled "Recipient" contains all entries from your Phone Book and your Broadcast lists. Select the recipient and the desired time to send the scheduled message. Once you have entered your message, click the "Save Event" button. |
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| Q9. | How does the Network Monitoring facility work? |
| A9. | The Network Monitoring facility is a service for computer system administrators. It will send you an SMS Alert you when your Internet connected server fails to respond to our network “ping” test. There are three network tests available: ICMP Ping We send a single ICMP echo request to your nominated server. If we do not get a response within 5 seconds we will send you an SMS Alert. HTTP Ping Not really a “ping” in the traditional sense of the word, we actually connect to port 80 on the server from the URL you provide and issue a HTTP HEAD statement to the page specified. If we are unable to connect to the web server, or if the server does not respond with a “200 OK” header, we will send you an alert. Pages that issue a “Location:” redirect header may cause this test to fail. SMTP Ping Once again a loose interpretation of the term: “ping”. Here we connect to your SMTP server and issue a HELO statement. If we are unable to connect to the server, or if the mail server does not respond appropriately, we will send you an SMS Alert. After we have sent you a “server down” notification, we will also send you a “server recovered” notification when your server recovers. Additional notes Our servers are located in a telco-grade data centre in Melbourne. The housing facility runs BGP4 and currently operates a 155Mb/s service to Optus and a 100Mb/s link to Connect.com. The network tests are conducted once every 10 minutes. To ensure that you do not receive spurious Alerts, before we run the tests we first check our own network connectivity by pinging core routers in the Telstra network and the Optus network. |
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| Q10. | How do I receive email on my phone? |
| A10. | All registered users of the Net2Mobile service have an email address in the form: your_mobilenum@net2mobile.com.au. When an internet user emails you at that address we will forward the first 160 characters of the subject line and message body to your phone. The sender may omit either the subject line, or body if desired. |
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| Q11. | How do I send an email from my phone? |
| A11. | To send an email from your phone, compose an SMS message with the form shown inside the quotes below (don't type the quotes): "eml user@wherever.com my message" where "user@wherever.com" is the recipient's email address and "my messages" is the message you want to send. Once you have composed the message, SMS it to Net2Mobile on 0427 11 66 33 and we will email it to the recipient for you. You must be registered with Net2Mobile to use this service. NB: Service provider charges apply to the SMS that you send to our system |
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| Q12. | How do I use the bulk HTTP/HTTPS gateway? |
| A12. | The bulk HTTP/HTTPS gateway is provided for business account holders only. This facility provides developers with a simple interface to integrate their own applications to the Net2Mobile SMS network. For the interface specification and sample scripts, please contact support. |
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| Q13. | How do I use the bulk SMTP gateway? |
| A13. | The bulk SMTP gateway is provided for business account holders only. This facility provides developers with a simple interface to integrate their own applications to the Net2Mobile SMS network. For the interface specification and sample scripts, please contact support. |
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